Terms and Conditions

By accessing this website, and using the information therein, you hereby agree to be bound by the terms and conditions set out below. If you do not wish to be bound by the said terms and conditions you should not continue to access or use the site.

By purchasing any item from the website you are declaring that you are aware of how the products are to be used, thus we claim no responsibility if any product is misused due to negligence.

  • We do not deliver to P.O. Box numbers. 
  • Late delivery does not entitle you to refuse or cancel the order.
  • Orders delivered may be subject to a delivery charge
  • Signing for goods accepts the goods into your care, and that they have been received complete and in undamaged packaging. You have the right to refuse damaged or incomplete parcels.
  • The user will indemnify Rococo Imports Co Ltd against all claims, liabilities, damages, costs and expenses, including legal fees which may or may not arise out of the use of information of any kind contained within this website.
  • Whilst all reasonable endeavors have been made to check the accuracy of the information contained within this site, Rococo Imports Co Ltd does not warrant the accuracy of the information contained herein. Further, Rococo Imports Co Ltd or any other associated company or companies will not be liable for any direct, indirect or consequential loss arising from the use of the information and material contained within this website or any other site which the user may access through this website. Further, Rococo Imports Co Ltd or any associated company or companies will not be liable for any direct, indirect or consequential loss arising due to the users access to any other providers, operators, organizations or persons referred to directly or indirectly within this website.
  • All items are guaranteed according to manufacturer's warranty.
  • First Order Voucher FO05 do not apply on sale items
Pricing

All prices include all the applicable taxes

Right of Withdrawal

You have the right to cancel your order without providing any reasons to us, before the order is dispatched. In such a case you will get a full refund of your payment (if there was any).
If the order is dispatched you still have the right to return the products to us and get a full refund (read return policy).
You can cancel the order, add or remove items, even after order is placed, from your account profile (my orders).

Complaints

For any complaints regarding our products or services, please use the contact us form in our website. We will reply within 48 hours.

Transaction History

We will keep a record of your transactions (for tax purposes) for 7 years.


Communication with the customer

Rococo Imports Co Ltd has the right to send you e-mails or SMS or call you on the phone, in order to inform you about offers and other products related to Rococo Imports Co Ltd. Rococo Imports Co Ltd also has the right to give contact details to another company in order to communicate with customers on behalf of Rococo Imports Co Ltd. Customers can stop any of the above services by sending an e-mail on info@rococobtq.com.

 Import Duties and taxes 

It is important to note that customers living outside the European Union may incur local taxes and import duties , which may involve slight delays. The customers is solely responsible forr the payment of any of these additional charges that may be imposed. These local fees ar not included in the Rococo Invlice. 
No additional taxes or customs duties are charged for articles that are shipped within the European Union. Prices and shipping costs include VAT and are thus listed as gros prices.

Language of this Agreement

We have used the English Language for this agreement.

Governing law and jurisdiction

These terms and conditions are to be construed in accordance with the laws of Cyprus and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the Cyprus courts.For more information or complaints please contact info@rococobtq.com

Legal

These Product Terms shall be governed by and construed in accordance with the laws of the Republic of Cyprus, e-Commerce Law: L156(I)/2004 and Amendment Law: L97(I)/2007 and any disputes will be decided only by the Cyprus courts.If any of these Product Terms is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms which will continue to be valid and enforceable to the fullest extent permitted by law.

Order Procedure

Please see the How to place an order section for full details on placing an order. Our system will save your order in your User Account, where you can review and track all your orders as often as you like.You will be able to place and review your order in the English language only.

We  hope you'll love every purchase you make from our website, but if you are not completely satisfied with your purchase, you can cancel your order by simply notifying us by email within 14 days of receiving your goods. In case you have already received your goods, you must return them to us within 14 days from the date of the order was canceled. Please refer to our Cancellation and Returns Policy for more information. 

Delivery Information
Cyprus Orders: Will be dispatched the next day after receiving your order. Usually will receive your goods to 1-3 business days.
Worldwide delivery : Zone 1 / 2-3 business days
                                     Zone 2 / 3-4 business days 

Entire agreement

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and  Rococo Imports Co Ltd. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by  Rococo Imports Co Ltd.

Our Brands

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